How are caregivers selected?
Our experienced professional caregivers are all screened, insured and bonded. Our caregivers are warm, caring, kind, understanding, capable professionals serving as Certified Nursing Assistants, Home Health Aides, Homemakers, and Companions. We only place caregivers who are able to meet the highest of standards. In order to maintain our high standards throughout their services with you, we place only caregivers who possess the following attributes: work experience, professionalism, integrity and good moral character. These qualifications and attributes are verified through background checks, previous work references, as well as through continuous process of review encompassing client feedback and recommendations. This selection process is designed to provide you with exceptional care. 
Do you provide senior services to those in nursing homes, assisted living facilities or hospitals?
Hand in Hand provides eldercare and companionship to seniors who may require additional attention and/or personalized long term care and reside in assisted living facilities, nursing homes or are in the hospital.  Unfortunately, not all facilities can give their patients the one on one care and attention that Hand in Hand does.
Who pays the caregiver, Hand in Hand or me?
Your caregiiver is employed by Hand in Hand, which means we handle all of the training, billing, payroll, taxes, insurance and administrative duties for your caregiver.
Why should I use Hand in Hand instead of hiring friend, a private individual or even hiring one of your caregivers directly?
There are a number of reasons why Hand in Hand should be your choice for senior companionship and senior home care.
  • Our caregivers are background checked, bonded and insured for your safety through Hand in Hand. 
  • Our cargivers are exclusively trained in elder care and have proven their sincere desire to work with seniors.
  • Hand in Hand handles caregivers payroll and withholding taxes as required by law.
What are your rates and minimum hours of service?
Hand in Hand rates vary from an hourly rate to a a flate rate, depending on the services needed.  We do have a 3 hour minimum.  Please contact us for specific rate information.

Do you accept Medicare?
Hand in Hand does not accept Medicare.

Can I use Long Term Insurance?
Many people have purchased long term care insurance (LTCI) polices in recent years. Most people think they need to be admitted to a nursing home to use their policy's coverage. However, most LTCI policies provide coverage for home care if an insured client needs help with personal care assistance.

Hand in Hand Senior Specialty Services of the Berkshires, Inc
88 Backman Avenue, Pittsfield, MA 01201
TOLL FREE (888) 448-2079 OR (413) 448-2079 FAX (413) 448-2073